About ServiceDesk Plus SaaS HelpDesk
ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using...
ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
Previous Versions
Here you can find the changelog of ServiceDesk Plus SaaS HelpDesk since it was posted on our website on 2014-06-13 13:01:58.
The latest version is 6.21.1 and it was updated on 2024-04-27 17:09:27. See below the changes in each version.
ServiceDesk Plus SaaS HelpDesk version 6.21.1
Updated At: 2024-04-24
Changes: - We have added support for Asset Edition License.
- Asset edition license will enable Assets, CMDB, Software, Software Licensing, Purchase, Contracts and other Asset related modules, Reminders and Announcements.
- The modules supported in the mobile application are Assets, Softwares & Announcements.
ServiceDesk Plus SaaS HelpDesk version 6.21.0
Updated At: 2024-03-03
Changes: - Added dynamic criteria support for lookup fields in add/edit of request and asset forms.
- Added Deeplinking support for add request form.
- Minor Enhancements and bug fixes.
ServiceDesk Plus SaaS HelpDesk version 6.20.1
Updated At: 2024-02-13
ServiceDesk Plus SaaS HelpDesk version 6.12.0
Updated At: 2024-01-22
Changes: - Technicians can now choose a specific template while replying to a request conversation.
- User email suggestion is now available in the reply/forward recipient fields.
- "Reply All" option is now available for technicians in request conversations.
- Users can now view conversations of the change.
- Minor enhancements & fixes.
ServiceDesk Plus SaaS HelpDesk version 6.11.1
Updated At: 2023-11-28
Changes: - Fixed login issue in UK and CA domains
- Minor bug fixes and enhancements
ServiceDesk Plus SaaS HelpDesk version 6.11.0
Updated At: 2023-11-22
Changes: - “Comments mandatory" for pending approval is now validated based on triggers from the approval actions.
- Redesigned approvals UI to show approval levels similar to the web version
ServiceDesk Plus SaaS HelpDesk version 6.10.0
Updated At: 2023-10-26
Changes: - Added support for Release approval in my pending approvals.
- Added attachment support for assets, workstations and mobile product types.
- Added history and state history for assets, workstations and mobile product types.
- My pending approvals list can now be searched based on Display Id, Requester Name, Created Time, and Subject.
- Updated the requester icon to indicate VIP user privilege across the app.
- Bug fixes and other improvements.
ServiceDesk Plus SaaS HelpDesk version 6.8.0
Updated At: 2023-07-03
Changes: v6.8.0 This update brings the much awaited change module support.
- Users can easily view, update, and manage changes with detailed information, stage/status updates, and task management.
- Streamlined change management process with viewing requests, managing worklogs and approvals within a change.
- Added support for push notifications of change module
- Fixed mobile app issue where task list became empty when moving requests or changes to trash. Task list now remains populated.
ServiceDesk Plus SaaS HelpDesk version 6.6.0
Updated At: 2023-02-08
Changes: - Add new requester from Add/Edit request is supported.
- Task comments description can now be viewed and updated as Rich text content.
- Added cost and quantity support for resource section in Add/Edit form for service requests.
- Added Android 13 compatibility support.
- Minor bug fixes and performance improvements.
ServiceDesk Plus SaaS HelpDesk version 6.0.9
Updated At: 2022-02-14
Changes: Added support for following languages:
- Arabic
- Croatian
- Czech
- Hebrew
- Hungarian
- Korean
- Vietnamese
Disclaimer
Official Google Play Link
We do not host ServiceDesk Plus SaaS HelpDesk on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for ServiceDesk Plus SaaS HelpDesk is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
